Trillium Family Medicine
Access * Technology * Quality


Commonly Asked ?s

What insurances do you accept?

Trillium Family Medicine accepts all the common private insurances in the area, including Medicare, and Medicaid and self-pay patients also. If you have any questions, do not hesitate to send them to

Why would I come to a solo practitioner?  Don’t group practices offer better coverage and availability?

Dr. McNeill and his staff at Trilliium Family Medicine highly value accessibility.  We have an “open access” schedule which is different than most practices in the area.  This means we do not fill up the schedule weeks ahead of time like most practices.  We make sure that there are same day and next day appointments available every day.  Same day sick appointments will not be turned away.  In addition to this you will always see your physician rather than being passed around to whichever doctor is available when you feel ill.

Use of the patient portal also allows patients unprecedented access to their primary care physician.  Questions are answered the same business day (usually within 2 hours).  Patients may login 24/7 to schedule their own appointment at their convenience.  The size of the larger practices in the area makes this model very difficult to implement.

Does Trillium accept the federal exchange insurances offered as part of the Patient Protection and Affordable Care Act (informally known as Obamacare)?


WHAT is the procedure for refills?

Patients have two options. First, you may log onto the patient portal and request a refill there. To do this, simply click on the messages band on the left of the portal screen after logging in. There you can select what refills you need and then select “request refills” at the bottom of the page. This generates an email-like message that you can then send to us through the portal.

If this does not work or is not available to you, then you can contact your pharmacy and they will be in touch with us electronically.

We do not offer refills by phone.

How does this work when Dr. McNeill is on vacation?

During Dr. McNeill's vacations, Physician Assistant Julie Midkiff will staff Trillium Family Medicine from 8:30a-12:00p Monday through Friday. Appointments will remain available through the portal but walk-ins are welcome as well. Our nurse will remain available for patient care during this time. Phone call coverage for after-hour urgencies will continue to be provided either by Dr. McNeill or a back up physician.

How do you contact us with questions if you do not have access to the patient portal or have lost your portal login information?

Please email us at We respond to emails same business day or at the latest, next business day.

Do I need to do the web interview before each visit or just the first time?

Each visit is different so we ask that you do the web interview before every visit if you can prior to coming in. It helps prepare us for your visit that day and helps us make the most of your time.

What are the options for paying my bill?

We use a billing service based in Sylva NC. You may follow instructions on the bill and mail payment to the address listed, or if you would like to pay by credit card over the phone, please call them at 828-587-6313. You can also pay online via the portal. Once logged in, click on the "my account" band on the left side of the patient portal homepage. Then select "latest statement". Click on the pay bill icon in the lower left corner and follow the instructions.

How do you contact us about becoming a patient of Trillium?

If you were a former patient of Dr. McNeill's or would like to become a new patient, please click the purple button “Register to be a Patient”, and input your demographics and emergency contact information. Once we receive that information, we will email you your login information for access to the patient portal.

What do I need to do to transfer records from my previous doctor?

At your first visit we will have you sign a permission form allowing us to contact your previous doctor's office and ask for records. If you prefer, you may contact your previous doctor's office and ask for a copy of your records and bring them with you at your first visit. Point of contact for record transfer at TFM is the Practice Manager who can be reached at with any questions.

What is our patient triage protocol?

Patients should send medical questions to Dr. McNeill over the patient portal. During business hours (Monday - Thursday 8:30a - 5p & Friday 8:30a to noon), portal messages are responded to within 2 hours. If you have an urgent need to contact Dr. McNeill during non-business hours (evenings, weekends or holidays) please call 828-772-8673, leave a message, and Dr. McNeill will return your call shortly.

Does Dr. McNeill need records when I see other physicians?

Yes, please let other physicians know that your primary care doctor is Dr. McNeill and request that records of your visit be forwarded. If they are unfamiliar with our contact info, please share our website at which contains all our contact information. We are also happy to provide you with TFM business cards to share with other doctors/professionals on your care team.