Phone    828-772-8673
Fax    828-575-2700
Location    675 Biltmore Ave, Suite F
     Asheville NC 28803

Hours      Mon-Thu      8:30 - 5:00
       Fri      8:30 - 12:00
       Closed for Lunch      12:00 - 1:00

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For emergencies, please dial 911

Patients should send medical questions to Dr. McNeill over the patient portal. During business hours (Monday - Thursday 8:30a - 5p & Friday 8:30a to noon), portal messages are responded to within 2 hours. If you have an urgent need to contact Dr. McNeill during non-business hours (evenings, weekends or holidays) please call 828-772-8673, leave a message, and Dr. McNeill will return your call shortly.

Should you need care in the evening or weekends when Trillium Family is closed, Sisters of Mercy Urgent Care remains available to TFM patients. Click here for their hours and locations.

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Trillium Family Medicine is excited to offer patients usage of a secure Patient Portal to communicate with our office easily and safely through the Internet.

Using the Patient Portal, at your convenience day or night, you can:

  • Book and keep track of appointments
  • Access and view lab results
  • Request prescription refills
  • View your personal health record
  • View billing statements
  • Update demographic information
  • Exchange messages with Dr. McNeill (response within 1-2 hours during office hours)

At your first visit to our office, you will be given the opportunity to enroll in the portal and receive a secure User ID and password. Or you can Register online.

At Trillium Family Medicine we believe you should not have to negotiate the front office or a complicated phone tree to communicate with your doctor. You should not have to wait on hold just to get the first available appointment that may be weeks away.  By using the latest technology in the form of a secure patient portal, you can get what you need quickly by securely messaging me, including prescription refill requests, lab requests and routine questions.